Dear Customer

In an ongoing effort to provide you with even more responsive customer service and support, we are pleased to announce that we will soon be upgrading our existing global SAP orders system. We are presently in the internal testing and validation portion of this implementation and anticipate a successful transition in February 2009.


We will be conducting the actual upgrade of our systems from Thursday, February 19th, 8:00 PM EST until Monday, February 23rd, 8:00 PM EST. Unfortunately, during this time we will not be able to process product orders by phone, fax, email or website.


You may still place your order online during this time but please note that prices and shipping dates will not be available and your order will be queued until the upgrade is completed.

We anticipate any orders placed online during the upgrade will be processed after Monday, February 23rd, 8:00 PM EST and you will automatically receive an updated order confirmation with your pricing & shipping dates. This will also be your confirmation that your order has been placed.

Please be assured that PerkinElmer is taking extensive steps to ensure the accurate and timely processing of all orders with our new system, and we fully anticipate being able to resume processing orders after Monday, February 23rd, 8:00 PM EST.

We apologise for this delay, your loyalty is greatly appreciated.

If you should have any questions or concerns, please feel free to contact:

North America and Australia: web@perkinelmer.com

Europe: web.europe@perkinelmer.com


Yours sincerely

E-commerce Team

 

First Time Registering

Before or after the upgrade

Click here Follow the steps and add your shipping / customer number (found on any PerkinElmer invoice). You are now linked to your company details and enjoy the full, fast E-commerce experience.

During the upgrade:

Click here Follow the steps and add your shipping / customer number (found on any PerkinElmer invoice). We will be unable to link your account automatically during this time, however these details will be linked after the upgrade and any orders will be processed. You will receive an automatic email advising you when this has been completed.

Ordering online during the upgrade

You may still place your order online but please note that during the upgrade, prices and shipping dates will not be available.

We anticipate that your online order will be processed after Monday, February 23rd, 8:00 PM EST and you will automatically receive an updated order confirmation with pricing & shipping dates. This will also be your confirmation that your order has been successfully placed.

We advise customers to place their orders online before or after the upgrade for the full, fast E-commerce experience.

Benefits to ordering online

  • Pay by Purchase Order reference or Credit Card
  • Shop by Product Number
  • Automatic order confirmation email
  • Live pricing, inventory and shipping dates (unavailable during the upgrade)
  • Automatic email notification when your order is shipped
  • Online delivery tracking with DHL & TNT (where applicable)